Free · Private · For families in England
It's not truancy. It's distress. And you can protect your child.
If your child is in tears at the front door, take a deep breath. You are not a bad parent, and this is not your fault. Create official letters based on Department for Education guidance in about two minutes. Nothing you type is stored.
Tell us what's happening
Write it however it comes out. We'll tell you what to do first and fill in your letters for you.
Or go straight to a letter:
Medical absence notice
Ask for absence to be recorded as illness (Code I), not unauthorised. Protects against fines.
Start letter →2Reduced timetable & support plan
Propose a gentle return: safe arrival, a calm space, a named adult and a review date.
Start letter →3Section 19 council letter
Out for 15+ days? Ask the council to arrange education at home or online.
Start letter →Common questions
Can you be fined for school refusal due to anxiety?
Fines are meant for unauthorised absence. DfE guidance says illness absence, including mental health illness, should be authorised under Code I. Write to the school, keep medical notes, and ask in writing for Code I coding. Fines and prosecution should not be used where a child is unwell and the family is engaging.
What absence code should schools use for mental health?
Code I (Illness). Schools should not usually need medical evidence to authorise illness, and should talk to families before recording absence as unauthorised (Code O).
What is Section 19 alternative provision?
Section 19 of the Education Act 1996 makes the council responsible for arranging suitable education for a child who cannot attend school because of illness. Guidance says this should happen once it's clear a child will miss 15 days or more, consecutive or cumulative.
Does my child need a diagnosis for reasonable adjustments?
No. Under the Equality Act 2010 a condition counts as a disability if it has a substantial and long-term effect on daily life. Schools can and should make adjustments while assessments are ongoing.
- What is EBSA? Emotionally based school avoidance explained
- Child refusing to go to school? What to do this week
- Can I be fined if my child has anxiety and can't go to school?
- School absence codes explained: Code I, Code O, C2 and more
- How to get a reduced timetable for school anxiety
- Section 19: getting education at home when your child is too ill for school
- EBSA and autism: when masking at school leads to collapse
- Can a child be signed off school with anxiety in the UK?